Title VI Program

Butte County Association of Governments (BCAG) and Butte Regional Transit (B-Line) grants all citizens equal access to its transportation services and are committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color, or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.  Public Notices about this policy are posted in English, Hmong and Spanish at the BCAG/BRT administration office, on all of the fixed route and paratransit vehicles and at the transit centers in Chico and Oroville.
It is further the intent of BCAG and the B-Line, that all citizens be aware of their rights to such access.  These procedures and this website are designed to serve as educational tools for citizens to understand the civil rights laws that protect their benefit of B-Line programs and services. 

Click here to find out more information about the Title VI Program.  See below to file a complaint with the B-Line or FTA and the complaint process. 

File a complaint with Butte Regional Transit
Title VI Complaint Procedures

File a complaint with FTA 

You may also download a complaint form from FTA's website.  Go to https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/fta-civil-rights-complaint-form for more information

Limited English Proficiency Plan has been developed to help identify reasonable steps for providing language assistance to persons with limited English proficiency who wish to access services provided by the B-Line.
For more information regarding Title VI or the LEP Plan, please contact Cheryl Massae by E-mail or 530.809-4616.
Si la informacion es necesaria en otro idioma contacto (530) 809-4616 para obtener ayuda.