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Frequently Asked Questions

  1. The application process takes too long, is there a way to speed it up?
    Processing any application can take up to 21 days, although we strive to get them done much faster than that. If you know you'll need paratransit on a specific day, we advise you to get them in early to avoid potential problems.
  2. I got a letter saying my service is about to expire, what now?
    You're only certified for a maximum of three (3) years at a time. If you need to keep using our service, you'll need to fill out another application. The whole application needs filled out every time, even if nothing has changed.
  3. When can I schedule a ride?
    You can schedule a ride 1-7 days in advance of your trip. If you call same-day, we can try to get you on the schedule, but that is not always possible. The earlier you can schedule, the better.
  4. I need to cancel my trip I have scheduled for tomorrow, will I be penalized?
    We keep track of all cancellations and reasons for cancellations. If we notice you have a pattern of scheduling rides and cancelling them, we will reach out to see what's going on. This can cause a lot of strain on our scheduling system and be a hindrance for drivers and other passengers. For more information, see please read our Paratransit Policies.
  5. My bus pass isn't working but there is money left on it. What do I do?
    We physically need the card at our office on Huss Drive in Chico in order to fix a card like this. If you can't have someone physically bring in the card, please mail it to:
    B-Line Paratransit
    326 Huss Drive, Suite 150
    Chico, CA 95928
    Be sure to include a note saying what happened and include a self-addressed and stamped envelope and we'll mail back the appropriate replacement as soon as it's fixed.
  6. I'm filling out an application for someone else. Who needs to sign it?
    The applicant or their Power of Attorney needs to sign the application. If the POA signs it, please make sure to indicate that next to, or beneath, the signature.
  7. These trips are a lot of money. Are there any programs for low income riders to make the trip cheaper?
    No, Butte Regional Transit does not offer any program that can make this service any more affordable than it is. The government already subsidizes these rides by 90% so that you are responsible for the smallest portion. We understand that many of our riders are on a very fixed income, and we are always looking at ways to keep costs down.
  8. This application is really long, do I have to fill out everything including the HIPAA?
Yes, we need the entire application. We took out the requirement of a doctor's signature to make things easier on you, our applicant. In it's place, though, we have the HIPAA that gives your doctor's office permission to talk to us here at B-Line about your specific disability and how that affects your functional mobility. Rest assured we will not use your information for anything other than determining paratransit eligibility.

Is your question not here? Contact us!Top of Page

If you have a question that's not listed above, please reach out. We're happy to speak to you about your specific needs and questions.
 
You can reach us at (530) 809-4616 (option 1) for administrative support, and (530) 342-0221 for ride-related inquires.