The Butte County Association of Governments (BCAG) and Butte Regional Transit (the B-Line), are dedicated to ensuring that all programs, services, benefits, activities and facilities operated or funded by BCAG and B-Line remain fully accessible to and useable by people with disabilities.

Please begin by reading the notice and related process documents below. Next, complete the appropriate form for your related complaint or request. Forms linked below can be downloaded and/or printed out, completed and submitted to the ADA coordinator as listed below. 

BCAG/B-Line ADA Title II FTA Notice ADA Grievance Procedures & Complaint ProcessADA Request - Accommodation Barrier / Informal ComplaintADA Formal Written Discrimination Complaint FormADA Reasonable  Modification Policy and Complaint FormsADA Discrimination & Complaint Process

ADA Reasonable Modification Policy and Cpmplaint Form

ADA Discrimination & Complaint Process

Any of the above documents or forms can be mailed out or provided in alternative languages upon request by any requestor. 

If you have questions, need assistance completing a form or want more information, contact the ADA Coordinator:

ADA Coordinator:      Amy White
Mail:                                   326 Huss Drive, Suite 150, Chico, CA  95928
Email:                                 awhite@bcag.org
Phone:                               (530) 809-4616 Ext. 1135
Fax:                                     (530) 879-2444

If you are not satisfied with the outcome of your initial filing with B-Line/BCAG, you can find more information on how to take next steps at the state or federal level via the following websites:

State:                                   calcivilrights.ca.gov
Federal:                              FTA ADA Guidance Website
                                                FTA Online Complaint Form (All Civil Rights Categories)