The B-Line schedules only list selected time points on each route. The bus will stop at every stop location along that route if people are waiting there, not only at the listed time points. A complete list of stop locations by route is available on the individual route pages.  You can estimate the time the bus will be at your stop by looking at the nearest time points before and after your selected stop. You can also use the Plan My Ride tool to see how far away your bus is from your stop in real time.

Smart Cards were implemented system wide at the beginning of 2026. As of August 31, 2026, old paper passes with the magnetic stripe on the back are no longer allowed for fare payment or to be exchanged for a Smart Card.

Please visit the Smart Card information page at: https://www.blinetransit.com/smart-cards

If you have a plastic-type card or a paper with a QR code printied on it, you will pay your fare as you board by holding the QR square in front of the Token Transit vaildator machine. If the machine gives you an error message when scanned, you can bring the card to the BCAG office at 326 Huss Drive, Suite 150 or to the Chico Transit Center. Please note the date, time and bus number or route.

If you're unable bring your card in person, the card can be mailed in with a self addressed and stamped envelope and an explanation of what happened to:

BCAG
326 Huss Drive, Suite 150
Chico, CA 95928

Please feel free to Contact Us anytime with comments, questions, concerns, praise, or complaints. You can reach us by phone, email, Facebook message, or by using the comment cards that are on the buses and mailing them in.

We do not offer refunds for any purchase, however if you come to the BCAG office on a case-by-case basis we can help with exchanges of unused passes.

You can bring a reasonable number of bags with you that can be safely stowed for the trip and that you can remove from the bus in one trip. If you have questions on a specific scenario involving your personal items, please reach out and give us a call.

Lost and found items that are retreived by B-Line or BCAG staff are kept for 30-days. Items can be claimed at the B-line office located at 326 Huss Drive, Suite #125, Chico, CA, between 8 a.m. and 5 p.m., Monday - Friday. If you think you may have lost an item while using B-Line, we strongly suggest that you give the B-Line customer service a call prior to coming to the office. They can be reached at 530-342-0221 during the hours listed above. You can also contact us via our online contact form here or via email at info@bcag.org.

Please refer to the B-Line Mobility Aid Policy. This policy describes what is allowed by those using thebus with an ADA approved mobility aid as well as non-ADA approved mobility devices, including bicycles and strollers. 

B-Line Mobility Aid Policy

As always, any one using B-Line services, whether fixed route, paratransit or microtransit, is expected to abide by any instruction given by the driver, whether the vehicle is in motion or not. 

Bike racks are located on the front of all B-Line buses. Racks are available on a first-come, first-served basis. Riders are responsible for loading and unloading bicycles. Bike racks are the type that will secure a bike into the rack by the front tire. Blue buses can currently accommodate tires up to 4-inches wide and all others will fit anything up to 2.5-inches. More knobby tires may require extra effort to secure into the rack. E-bikes are allowed if they do not obstruct other bikes from using the rack and if batteries are enclosed and attached securely to the bike. Bikes with combustion engines attached are not allowed.    

Drivers cannot assist with the loading or unloading of bikes. Please tell the driver before you load your bike.  When you get off the bus, ask the driver to wait while you remove your bike from the rack. After you have removed the bike, wave to the driver to indicate it is safe to drive away. 

Passengers use bike racks at their own risk. B-Line assumes no responsibility for damage or loss to the bicycle or any items thereon. 

Two-wheeled personal scooters, whether manual or electric, must be folded (if foldable) and kept out of the aisle during transport, either under the seat or held in the passenger’s seating area. Scooters cannot be placed on the outer bicycle racks.

Animals, other than service animals, are not permitted onboard B-Line unless in a secured cage. Disruptive behavior from any animal is not allowed. B-Line follows the Federal Transit Administration (FTA) and the Americans with Disabilities Act (ADA) regulations (FTA 49 CFR - Section 37.3, Section  37.167(d)) on the definition of a service animal. A transit employee may ask two questions: (1) is the animal a service animal required because of a disability, and (2) what work or task has the animal been trained to perform.

Due to limitations with federal and state funding, B-Line cannot provide any specialized service, including charter or shuttle service. This is outside of B-Line's designation as a public transit agency.

B-Line will consider serving new developments once complete and if demand reaches a level that warrants service. Aside from designated stops, the only time B-Line can serve new developments or special requests outside of our system is if local jurisdictions pay for the cost of the service or if demand surpasses the need for jurisdiction fees.